Terms of service

Remembered in resin is a UK registered trade mark, under registration number UK00004287733.

When placing an order with Remembered in resin (www.rememberedinresin.com) you are agreeing to the following Terms & Conditions:

1.    Natural Variations

All our pieces are handmade, and variations in colour or appearance can occur due to the nature of the materials used.

The final look of your item can be influenced by:

• The type and colour of the inclusions. (hair or ashes)
• The jewellery setting the inclusions are set into.

Hair colour will appear differently once cast in resin and pigment. Ashes can also vary widely in colour, and because of these natural variations, it is not always possible to predict the exact outcome before casting. Hair with low pigment levels may in fact appear transparent in resin. If you would like any guidance, we are always happy to advise

    2. Sending Encasements

You are fully responsible for safely posting your inclusions to us. We will provide a prepaid stamp (Royal Mail 2nd Class Large Letter), however you may wish to upgrade this to a tracked/insured delivery method at your own cost. Please see section 3 for further details on loss of parcels, and note that we are not liable for any loss experienced via Royal Mail.

3. Shipping Address

The name and address provided at checkout will be used for shipping your completed item to. If you need to update your delivery address after ordering, you must contact us directly and we will acknowledge the changes. If Royal Mail or another courier loses your parcel, we are not responsible for the loss, but we will do everything we can to assist with tracking and compensation claims.

4. Order Changes, Cancellations & Refunds

After purchase, you have a 24-hour window to notify us if:

• You need to change the item ordered, or
• You selected the wrong item

After this period, we are not obliged to change, cancel, or refund your order.

5. Damage to Items

We cannot refund or replace items that are accidentally damaged after delivery. This includes damage caused by chemicals such as hand sanitiser, perfumes, or cleaning products, as outlined in the care instructions provided with every item.

However, we always aim to help where possible - please contact us if an issue occurs.

If your item arrives damaged, we will make every effort to correct the problem.

6. Faulty Goods

If an item is found to be faulty within 30 days of receipt, we will offer a repair, replacement, or full refund (with the item returned to us).

7. Production Times

Our estimated turnaround time is 3-5 weeks from the date we receive your inclusions. These time frames are estimates only, and delays can occasionally occur. However, we will of course aim to meet special delivery dates.